Castles Supports the Air Force Security Forces Association
-AFSFA members receive a $50 discount on Web Design services.
-Castles will donate an additional $50 to AFSFA for every new
web site project completed for an AFSFA Member.
Castles Customer Service Messages
Many customers feel the need to share (forward) emails quite often with friends. Each time you reply or forward long chains of messages the spam score goes up until finally the score is high enough to trigger our spam filters. The filters assign a numerical value to everything in an email and when the total reaches a certain point, a message is flagged as spam and blocked. This often causes the account to be blocked from sending.
If you really want, or need to resend the stuff you get, you should copy and paste only the actual message content that needs to be sent and send that as a new message. This cuts out all the unneeded miscellaneous content that just adds to the spam score.
Web Mail "Remember Me" Change - Effective 12/12/13
Web Mail security update. We have identified a security issue with our web mail service regarding
the "Remember Me" password saving function. We are removing the
password save function based upon this feature. Only the username will be saved
going forward. Since browsers and add-ons that save passwords are widely
available, passwords can be saved locally via your browser or add-on,
providing an acceptable level of security and replacing the previous
password saving feature.
Customers are advised to be cautious when using either a public or other persons computer. Different browsers can be set up to save user name and passwords. Click here for instructions on various versions of Internet Explorer.
Outgoing Email Notice - Effective 11/14/13
Castles outbound email servers now require positive identification of all users relaying outbound email using our servers. Due
to a high incidence of unauthorized activity we now require your email
program to authenticate that you are an authorized user of our system.
This does not affect web mail users or most customers. If you get an
SMTP Failure to Relay error message, you will need to change your email
settings. Log into your email program and check the box that says "SMTP
Requires Authentication". Your authentication is your full email address
and password. In some instances like Apple Mail it will just have
authentication type and you will type in your full email address and
Technical Support Request Form
24 Hour Toll-Free Technical Support (877) 205-5246