|
 |
||||||||||||||||
 |
|||||||||||||||||
|
Note to technical support: Thank you very much for your help, you were very kind and showed no attitude of impatience, as many do (not at Castles). Marie Although there is much that is wrong in our high tech, over-informational, fast-paced world, every now and then I find a nugget that makes me smile and appreciate the lost art of human interaction. Such is the case this past week when I finally decided to enter the esoteric world of wireless DSL technology. Fearful of the daunting task of hooking up, uploading, downloading, and all the other gee whiz things that one must do to enter this mysterious electronic world I took the plunge. I contacted my good friends at Castles Information Network and said lets do it! Despite some self-induced early glitches I was finally able to join the high tech world of wireless DSL. Wow, I am impressed and now do not have to play FreeCell while waiting interminably for the internet to load via dialup. I won't say the process was as easy as those commercials on TV imply, but I will say that through the kind human interactions at Castles and the PC Doctor I was able to make it happen. A big thank you to Jim Downey and Melanie Norris of Castles, and Robert Dodge of The PC Doctor. They helped make this frightening task both rather enjoyable and a unique learning experience. Now I can throw around cool computer terms like subnet mask, DNS, and DHCP Client like I know what I'm talking about (I don't). So there are Good Things and People here in Vacaville who make this a special place to live. Thanks again for making my day. Robert C. Olson Looking for a better way to market the sports action photos that I take, I contacted Castles. I explained that I had been taking action photos at local youth sporting events for years, but was looking for a more efficient way to market the pictures taken from the events. In years past I had to create albums with proofs of the shots taken at prior games. This proved to be a headache trying to keep track of the album at a game as well as pay attention to the action on the field. It soon became so frustrating that I was considering hanging up the hobby that I truly loved. Castles showed me how to set up a website that would allow me to market my photos much more efficiently. I can now focus all of my attention to the action of the game. I no longer have the frustrations that I once had to deal with. I am so excited about my website and have sent my friends to Castles so they too could find online solutions for their business headaches. All have returned more than satisfied with the solutions that Castles has made for them. Business is booming, and I am having a blast on the field once again! Thanks Castles Sean Moffett www.picsofthegame.com So often these days, "service" companies seem to provide anything but service. We customers, confined to voice jail, are accustomed to being treated as inconvenient nuisances and interruptions to the routine of the day. It is with great pleasure, then, that I compliment you on Greg the "tech guy." In what has been a somewhat painful evolution, switching web host companies, Greg has been patient, competent, encouraging, and amazingly helpful in every way. He has been available both during and outside of normal working hours, even sending me e-mail from home to keep my spirits up as we did battle with InterNIC. And better, we won! Such service (IMHO) merits as least a pay raise and a cubicle with a window. You are truly blessed to have such an employee. Not to mention that all this effort was to benefit our non-profit ministry. Please rest assured, however, that our organization has extensive business, professional, and clerical contacts throughout Solano County, and it will be our pleasure to emphasize to one and all that Castles is the local ISP of choice. Thanks again for your wonderful service and for Greg the SuperTech! Sincerely, Brian Peterson, MD ALPHA Pregnancy Resource Center of Solano County This note is to thank you for your help yesterday during some tense moments in Los Angeles. I was making a presentation to a statewide group of business consultants. I was able to "save the show" by using my account and a Castles phone number in Los Angeles to get another presenter Internet access. His national network had failed. Using the local number you provided to me on that cellular phone call, I was on the web in less than 10 minutes. His presentation went off without a hitch. Castles and I were the heros of the moment. Larned S Whitney, MBA, CPA Benicia On behalf of the Golden Hills Mustang Club, I would like to take this opportunity to thank you and your staff for hosting our website. The efforts put forth by Sherbert and others helped me to get our website up and running. Unexpected though was the generosity by Castles in hosting our non-profit club's website for free. This certainly represents a significant savings for us. Although our website caters to a niche group - those interested in the Mustang automobile - it has brought us many new members, and has allowed us to get information out to existing members and others about our club. We hope to continue our club growth, and progressively improve our website by adding additional features and content. Brad Pfeifer Golden Hills Mustang Club May thanks to Castles Information Network for providing CPC web space and e-mail accounts. The support people at Castles have been terrific. Thomas Smith, Pastor Community I just wanted to you to know that I called the computer girl that set up the network in our office. I wanted to see if she had put a pass word on Bruce's computer for "Content Advisor" security. She hadn't but did know how to correct it. It had to do with the level of security that was set. So I changed it to Med Low and all is fine now. I also wanted to tell you and all the other people/technicians that work(ing) with your organization are so unreal when it comes to service, courtesy to the client, knowledge, etc. It's so rare these days to find people, let alone a whole company that is geared up to serve their clientele with such an perspective. It's an old one, but it was your kind of attitude that gave companies longevity way back when. I know that the world is changing, but this is one person that really appreciates your going the extra mile. You guys are great. YOU are great! Thanks again, Caren |
 |
 |
|
PO Box 2368
Vacaville, CA 95696-2368
(707) 455-3401
24 Hour Toll-Free Technical Support (877) 205-5246
By using any services of Castles Information Network,
You fully agree to Our Terms of Service, User Agreements, Billing Policies
and any changes that may be published from time to time.
| Site Map |