Get Support Online by clicking on the Request Customer Support above and completing the online form.
Call us 24 hours a day, 7 days a week at (877) 205-5246. This number is
toll free and connects you with our technicians in our call center in
Dial-up Access Numbers
To search for dial-up access numbers click on the Search for dial-up
numbers link above. Important: Those numbers will not work with our
Crossbow Accelerator service. Please see click here for Crossbow
Contact billing by telephone at (707) 455-3401
Contact billing by e-mail at firstname.lastname@example.org
Mail checks to:
Castles Information Network
301 Alamo Drive, Suite H
Vacaville, CA 95688
Providing Services Castles Information
Network provides a host of services and in doing so the company
reserves the right to refuse service to anyone at anytime for any
E-mail Software Settings Information
Incoming Mail Server (POP3): mail.castles.com
Outgoing Mail Server (SMTP): mail.castles.com User Name Format: email@example.com (Substitute "username" with your actual name.)
Dial-up Connection Settings IP Address: Server Assigned Name Servers (DNS): Server Assigned
User Name Format: firstname.lastname@example.org (Substitute "username" with your actual name.)
If your account was created prior to 12/10/03, you may be dialing in
with just "username." At this time, you would only need to change it to
email@example.com if you needed to use a POP outside of California.
If you need to do this, please call technical support at 1 (877)
Accelerator service is available only in California, requires that you
download and install "SlipStream Web Accelerator," and that you use a
1917 dial-up number. For a list of Crossbow numbers click here.
Minimum System Requirements
333Mhz PowerPC G3 processor
6MB of hard drive space
OS X 10.2 or later
Safari 1.0 or later
Windows Minimum System Requirements
Pentium 200 MHz (or equivalent)
64 MB RAM
at least 11 MB of hard-drive space
Windows 95 b with Winsock 2
Windows 98 Second Edition
Windows Millennium Edition (Windows ME)
Windows NT 4.0 Service Pack 6
Windows 2000 Service Pack 4
Windows XP Service Pack 2
accelerates your Internet access through proprietary text and image
compression, content caching and other network optimizations.
If you have a slow Internet connection (such as a dial-up or wireless
connection) with bandwidth of less than 300Kbps, you will experience a
significant degree of acceleration using SlipStream.
Accelerator significantly speeds up web page access. To achieve
this speed up, proprietary lossless compression is applied to text,
compression is applied to gif images, jpeg images and Flash content.
SlipStream also accelerates email traffic (POP3 and SMTP) using lossless compression.
SlipStream does NOT accelerate file sharing, streaming audio/video, and
HTTPS (secure web sites), but it does accelerate FTP downloads.
Use the link above to download the SlipStream Web Accelerator installer.
Download the installer to your desktop.
Once the download has completed, proceed to Step 2.
On your Desktop you will find an icon called "SlipStreamInstaller".
Double-click on the icon to start the installation procedure. Reboot if required.
Once the installation finishes, you will be
prompted for a username and password. Enter the username and password.
To avoid having to enter your username and password
every time, ensure that the "Save Password" box is checked. Proceed to
3. Starting SlipStream.
SlipStream Web Accelerator is automatically started when your computer starts up.
Acceleration will begin as soon as a supported
browser (such as Internet Explorer or Netscape) or a supported email
client (such as Microsoft Outlook or Eudora) is started.
On some Windows platforms, a bubble icon will
appear when the SlipStream Service has been established. On all other
Windows platforms, you can verify that SlipStream Service has been
established by hovering over the SlipStream Web Accelerator system tray
icon (you should see a "SlipStream Service Enabled..." message).
4. Using SlipStream.
Browse the web or download emails as you normally would.
Your web access or email access will be automatically accelerated by SlipStream Web Accelerator.
If you wish to stop the application, select Stop
SlipStream from the pop-up menu, or if you wish to exit the application
completely, click Exit from the pop-up menu.
5. Further Assistance.
If you're having trouble installing the product, consult the detailed installation instructions.
To get the most out of your new software, please see the User Guide which includes step-by-step instructions on how to use the product.
If you experience problems downloading, installing
or running SlipStream Web Accelerator, consult the Troubleshooting
section for further assistance.
Still having trouble? Please feel free to contact us for product support or feedback.
PO Box 2368 Vacaville, CA 95696-2368 (707) 455-3401 24 Hour Toll-Free Technical Support (877) 205-5246
By using any services of Castles Information Network, You fully agree to Our Terms of Service, User Agreements, Billing Policies and any changes that may be published from time to time.