Castles Customer Support


For support issues with Internet access or email please use the following link/form:

Request Customer Support


   ... or contact our Access and Email support team at (877) 205-5246

For support issues with web sites and/or hosting please use the following link/form:

Request Web Hosting Support

You can reach our office team during normal business hours at (707) 455-3401
   ... or contact our Web Hosting support team after hours at (877) 686-9326


Search for dial-up numbers

Buscar nϊmeros de Acceso


Online Support
Get Support Online by clicking on the Request Customer Support above and completing the online form.

Telephone Support
Call us 24 hours a day, 7 days a week at (877) 205-5246. This number is toll free and connects you with our technicians in our call center in Fresno, California.

Dial-up Access Numbers
To search for dial-up access numbers click on the Search for dial-up numbers link above. Important: Those numbers will not work with our Crossbow Accelerator service. Please see click here for Crossbow numbers.

Billing Information
Contact billing by telephone at (707) 455-3401
Contact billing by e-mail at billing@castles.com
Mail checks to:
    Castles Information Network
    301 Alamo Drive, Suite H
    Vacaville, CA  95688

Providing Services
Castles Information Network provides a host of services and in doing so the company reserves the right to refuse service to anyone at anytime for any reason.


E-mail Software Settings Information
Incoming Mail Server (POP3): mail.castles.com

Outgoing Mail Server (SMTP): mail.castles.com

User Name Format: username@castles.com (Substitute "username" with your actual name.)


Dial-up Connection Settings
IP Address: Server Assigned
Name Servers (DNS): Server Assigned

User Name Format:
username@castles.com (Substitute "username" with your actual name.)

Important: If your account was created prior to 12/10/03, you may be dialing in with just "username." At this time, you would only need to change it to username@castles.com if you needed to use a POP outside of California. If you need to do this, please call technical support at 1 (877) 205-5246.


Setting Up a Wireless Network at Home

4 steps to set up your home wireless network


Crossbow Accelerator (Slipstream) Information

Our Crossbow Accelerator service is available only in California, requires that you download and install "SlipStream Web Accelerator," and that you use a 1917 dial-up number. For a list of Crossbow numbers click here.

Macintosh
Minimum System Requirements

•    333Mhz PowerPC G3 processor
•    128MB RAM
•    6MB of hard drive space
•    OS X 10.2 or later
•    Safari 1.0 or later

Windows
Minimum System Requirements

•    Pentium 200 MHz (or equivalent)
•    64 MB RAM
•    at least 11 MB of hard-drive space

•    Windows 95 b with Winsock 2
•    Windows 98
•    Windows 98 Second Edition
•    Windows Millennium Edition (Windows ME)
•    Windows NT 4.0 Service Pack 6
•    Windows 2000 Service Pack 4
•    Windows XP
•    Windows XP Service Pack 2



Slipstream Download
Download the SlipSream Web Accelerator to your desktop.

SlipStream accelerates your Internet access through proprietary text and image compression, content caching and other network optimizations.
If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth of less than 300Kbps, you will experience a significant degree of acceleration using SlipStream.

SlipStream Web Accelerator significantly speeds up web page access.  To achieve this speed up, proprietary lossless compression is applied to text, html, xml, JavaScript and style sheets.  Proprietary image compression is applied to gif images, jpeg images and Flash content.
SlipStream also accelerates email traffic (POP3 and SMTP) using lossless compression.
SlipStream does NOT accelerate file sharing, streaming audio/video, and HTTPS (secure web sites), but it does accelerate FTP downloads.
 
1. Download.
•    Use the link above to download the SlipStream Web Accelerator installer.
•    Download the installer to your desktop.
•    Once the download has completed, proceed to Step 2.
2. Install.
•    On your Desktop you will find an icon called "SlipStreamInstaller".
•    Double-click on the icon to start the installation procedure. Reboot if required.
•    Once the installation finishes, you will be prompted for a username and password. Enter the username and password.
•    To avoid having to enter your username and password every time, ensure that the "Save Password" box is checked. Proceed to Step 3.
3. Starting SlipStream.
•    SlipStream Web Accelerator is automatically started when your computer starts up.
•    Acceleration will begin as soon as a supported browser (such as Internet Explorer or Netscape) or a supported email client (such as Microsoft Outlook or Eudora) is started.
•    On some Windows platforms, a bubble icon will appear when the SlipStream Service has been established. On all other Windows platforms, you can verify that SlipStream Service has been established by hovering over the SlipStream Web Accelerator system tray icon (you should see a "SlipStream Service Enabled..." message).
4. Using SlipStream.
•    Browse the web or download emails as you normally would.
•    Your web access or email access will be automatically accelerated by SlipStream Web Accelerator.
•    If you wish to stop the application, select Stop SlipStream from the pop-up menu, or if you wish to exit the application completely, click Exit from the pop-up menu.
5. Further Assistance.
•    If you're having trouble installing the product, consult the detailed installation instructions.
•    To get the most out of your new software, please see the User Guide which includes step-by-step instructions on how to use the product.
•    If you experience problems downloading, installing or running SlipStream Web Accelerator, consult the Troubleshooting section for further assistance.
•    Still having trouble? Please feel free to contact us for product support or feedback.



 

C:castles logo

PO Box 2368
Vacaville, CA  95696-2368

(707) 455-3401
24 Hour Toll-Free Technical Support  (877) 205-5246

By using any services of Castles Information Network,
You fully agree to Our Terms of Service, User Agreements, Billing Policies
and any changes that may be published from time to time.


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