If you are in need of support, please complete the form below.
You will receive an e-mail with a trouble ticket number.
Each time there is activity on the ticket, you will receive an update by e-mail.
Please have this ticket number on hand, if you call customer support.
DO NOT use this form for Web Hosting Support.
Internet Access & Email Technical Support Request Form
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Type of Support:
Please Select One
Castles Support / Asistencia Support
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Email Address:
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Name:
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Phone:
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Contact Via:
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Phone
email
Contact between:
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9 AM and 9 PM
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Computer Type:
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Macintosh Compatible
IBM Compatible (PC)
Other
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Computer OS:
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System 7.0
System 7.1
System 7.5
Windows 3.1x
Windows 95
Windows 98
Windows 2000
Windows XP
Windows NT 3.5x
Windows NT 4.0 Workstation
Windows NT 4.0 Server
Mac 8.x
Mac 9.2.2
Mac 10.1
Mac 10.2
Unix-based
Other
Problem Type:
Please Select One
E-mail
Dial-Up
Accelerated Dial-up
DSL
Wireless
Web
Other
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Problem Description: