New "Rich" Web Mail 

 The new "Rich" Web Mail interface delivers a feature-rich, desktop-like experience that is intuitive and simple to use.

An updated Inbox navigation provides "quick click" features as well as a broad array of actions just from right clicking on a message! And no more paging through your Inbox of messages. All email messages are displayed in a single pane by simply "scrolling" from top to bottom. Simple, intuitive, and fast!

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New features being added regularly!

Email (effective 3/16/09)
Standard - 10Mb email  - Rich Web Mail & Spam Shield Lite included

Dial-up, DSL, Wireless and Hosting Customers
Upgraded email boxes include Rich Web Mail and Spam Shield Pro (SSP) - Anti Spam/AntiVirus
Plus Storage (online storage to upload and share any file type including documents,
photos or videos directly from your email account.)

Email upgrade packages - for current pricing - click here
100 Mb box /SSP/10Mb File Storage
500 Mb box /SSP/10Mb File Storage
1 Gb box /SSP/5 Gb File Storage
2 Gb box /SSP/5 Gb File Storage
4 Gb box /SSP/5 Gb File Storage
10 Gb box /SSP/5 Gb File Storage

Email Only Clients
Standard - $5.00/Month - 500 Mb box /SSP/10Mb File Storage
For multiple email boxes - use standard pricing and add $2.00 to the first box

FedEx Office is a convenient service to assist end-users in printing their documents at their local FedEx Office location.

The Storage service requires the Rich Web Mail service to be activated. You are required to have your own FedEx account in order to use this feature. In addition, this feature only works with FedEx Office stores within the United States.

Using Fed Ex Office
The ability to print to any FedEx Office location is available on attachments within Rich Web Mail. The available attached documents that are printer friendly are listed below:
•    Microsoft Office Word (.doc, .docx, .docm, .dotx, .dotm)
•    Microsoft Office PowerPoint (.ppt, .pptx, .pptm, .potx, .potm, .ppam, .ppsx, .ppsm)
•    Microsoft Office Excel (.xls, .xlsx, .xlsm, .xltx, .xltm, .xlsb, .xlam)
•    Rich Text File (.rtf)
•    Post Script (.ps)
•    Adobe Acrobat (.pdf)
•    Text (.txt)
Online File Storage
Storage creates a completely secure online account to upload and share any file type including documents, photos or videos directly from your email account.

(Coming Soon) - With permission; friends, family, vendors, partners or customers can view files from any web browser. File Storage is the ideal solution to reduce email clutter.

Integrated online storage service.
Storage is completely integrated with your email service. An intuitive user interface saves email attachments directly to a user defined nested folder system. Document organization is quick and easy and simplifies locating, attaching and sending files via email.  

Anywhere access to your files.
Your Storage documents are always available. All you need is an Internet connection and web browser to access critical information with ease. Increase performance and efficiency with this integrated, time saving solution.

Secure online storage and access. 
All files uploaded to Storage are scanned for viruses. Access is secure and further enhanced when SSL is enabled by the email administrator. Online storage has never been easier and now it can be done from a single solution. One vendor, one complete solution.
Enabling/Disabling Rich Web Mail
You may easily enable and disable the Rich Web Mail feature at any time.

1- To enable Rich Web Mail (switch from Classic to Rich Web Mail)
Select Options  >Select Preferences
Under interface select the radio button next to "Yes, enable the new features."
 ---If you're in Classic - click on Enable Rich Web Mail in the left border.

2- To disable Rich Web Mail & switch to Classic
Select Options  >Select Preferences
Under interface select the radio button "Classic" in the upper right

Technical Requirements
The following are the supported browser and operating system combinations. Please ensure your browser’s JavaScript is fully enabled and cookies are accepted.

Web Mail works best with the following setup:
1. A computer built within the last 3 years
2. Windows 98, 2000, XP, Vista, or Mac OS X Tiger
3. Internet Explorer 6, IE 7, Firefox 1.5, Firefox 2, or Safari 2
4. A 56 Kbps Internet connection or faster

Home
The home page contains important information about your email account.

1-Mailbox Summary
This provides information of your storage capacity, at a glance look at your folders, the number of messages, and your account status. From this page you can easily navigate to your Folders by clicking on the desired folder or using our drop down navigation menu. You can also find important announcements on this page.

2-Inbox
This is the default folder for all arriving emails.

Inbox Folder
1- Selecting a Message
Hover your mouse over the desired message and left click on your mouse.
2- Reading Message
3- Opening message from within Inbox
Double-click on the desired message

Body of a Message
From – Contains the name and email address of the sender
To – Contains the name and email address(es) of the recipient(s)
Received-On – Time and date it was received. Your preferences determine the time and date.
Subject – Entered by the sender to advise the recipient of the topic of the email.
More/Less function – Selecting "More" will display header and detailed message part information. Select "Less" to hide this information.

Attachments– Documents which the recipient has attached to the message
1-To View/Open the Attachment
Double-click on the desired document
A new browser will open displaying the document
2-To Save the Attachment Select the Save link next to the attachment name.

External Images– External messages might be hidden and appear as a broken image. A yellow Info banner will display at the top of the Inbox when these are within the body of your message. Click on the Load External Images to view these images

Selecting Multiple Messages
1- Select specific messages
Select the first message and hold the Ctrl key (do not release the Ctrl key). For a Mac use the Command (Apple) key.
Select the next message(s)
Release the Ctrl key once you are done selecting all desired messages
2- Select contiguous messages
Select the first message and hold the Shift key (do not release the Shift key)
Using your mouse select the last message or use the arrow down or up key
Release the Shift key

Navigating Through Messages
1-From within Inbox
Select the desired message
2-From within Message (Reading Pane hidden)
Using the navigational arrows in the upper right hand corner of your message:
Select the Left arrow to navigate to the previous message
Select the Right arrow to navigate to the next message
The current message number out of the total messages in your folder is displayed

Replying to a Message
This action is available when a single message is selected
Select the desired message
Select Reply from the menu

Replying to All for a Message
This action is available when a single message is selected
Select the desired message
Select Reply All from the menu

Forwarding a Message
Select the desired message(s)
Select Forward from the menu

Printing a Message
This action is available when a single message is selected. Also if you are using a pop-up blocker, we recommend you always allow pop-up from our site for optimal performance.
1- Printing the message
Select the desired message
Select Print from the menu
 A new browser will open, select Print
2- To close/cancel printing
Select Close Window or close the browser

Deleting a Message
Select the desired message(s)
Select "Delete" from the menu

Reporting a Message As Spam
Select the desired message(s)
 Select "Spam" from the menu

Moving a Message
Select the desired message(s)
Select "Move" from the menu
Select the desired folder

Checking Other POP Email Accounts
You may retrieve messages from other email accounts in Web Mail. To access this feature select Options > Check External Mail.
Select Check
Select the desired account
Or
Check all to check all POP email accounts

The Actions Menu
This menu contains several actions which can be applied to one or more email messages.

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1-Flagging a message for Follow-up
Select the desired message(s)
Select Flag for Follow-up

2- Clearing a Flag
Select the desired message(s)
Select Clear Flag

3-Marking a message as Read
Select the desired message(s)
Select Mark as Read

4-Marking a message as Unread
Select the desired message(s)
Select Mark as Unread

5-Viewing the Message Source
This feature is not available for Publisher Mail accounts and is available when a single message is selected.
Select the desired message
Select View Message Source

6-Saving a message to your computer
This feature is available when a single message is selected
Select the desired message
Select Save to Computer

7-Adding a Contact to your Address Book
This feature is available when a single message is selected
Select the desired message
Select Add Contact

8-Approving Sender(s)
You can view your approved sender list under Options > SpamShield Pro.
Select the desired message(s)
Select Approve Sender

9-Reporting messages as Spam
This will automatically report the message(s) as Spam
Select the desired message(s)
Select Report Spam

Please note: The Report Spam may contain an action such as Report Spam & Delete or Report Spam & Move to Trash. These actions depend on your SpamShield Pro or Control Center settings.

10-Showing/Hiding Reading Pane
Select Show Reading Pane to view the message of a selected email without double-clicking on the email message
Select Hide Reading Pane to hide the body of email messages from within the folder
Message Flag Column
This displays an icon which indicates the state of the message. The following is a list of message icons which you may see displayed.

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     Unread
     Read – no icon
     Replied
     Forwarded
     Flagged for Follow-up
     Event Invitation (for Business Calendar only)
Sorting Your Emails
You may sort your emails using the From, Subject, Received, and Size Columns.
To sort your emails
Select the desired column
Single click on the column

Note: Emails are automatically sorted in descending order. To sort in ascending order click on the desired column again
Customizing Features

1-Changing the Forwarding Mode
This will change the method emails are forwarded
Choosing Forwarding as an attachment
Select Options
Select Preferences
Under Forwarding Mode, select the radio button next to Attachment
Please note: Web Mail will always forward messages as an attachment if multiple messages are selected.

2-Choosing Inline Forwarding
Select Options
Select Preferences
Under Forwarding Mode, select the radio button next to Inline
Please remember to save your changes by selecting the Save button

3-Changing the Default RTE Font
In the Rich Text Editor, you can choose a default font and size
Chosing a default Rich Text Font
Select Options
Select Preferences Under Default RTE Font, select the font type and size from the menu.
Please remember to save your changes by selecting the Save button.

4-Resizing
You may change the width of the From, Subject, Received, Size, Columns, and Pane.

To change the size of these columns hover your mouse over the column edge until a double head arrow is displayed. Holding down the left button of the mouse, drag the mouse left to decrease and right to increase the width of the column.

To change the size of the Pane hover your mouse over the middle edge of the pane until a double head arrow is displayed. Holding down the left button of the mouse, drag the mouse up to increase and down to decrease the pane size.


 


ATTENTION DSL CUSTOMERS
When signing up for any VoIP Service
DO NOT transfer your phone number that carries your DSL service.
Doing so automatically ports your number to the VoIP carrier and you will lose your DSL.

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Vacaville, CA  95696-2368
(707) 455-3401
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